From reactive repairs to intelligent uptime
An intelligent, compliance-driven CRM & ERP platform purpose-built for companies delivering repair, preventive maintenance, calibration, and AMC services for laboratory instruments and operation theatre (OT) equipment. By combining asset lifecycle management, service operations, financial control, and AI-powered intelligence, the platform ensures maximum equipment uptime, SLA excellence, and predictable service profitability across hospitals, diagnostic labs, and multi-facility healthcare networks. Healthcare equipment doesn’t fail suddenly it signals distress long before it breaks. This AI-native CRM & ERP is engineered to listen to those signals, transforming traditional repair operations into a predictive, self-optimizing service ecosystem for laboratory and OT equipment. Built for environments where every minute of downtime can cost lives, the platform orchestrates assets, engineers, contracts, compliance, and intelligence into a single, continuously learning system.
“Intelligent Service Management for Healthcare Equipment.”
A comprehensive CRM & ERP designed to support the full lifecycle of laboratory and OT equipment services combining AI-driven maintenance planning, field service automation, and financial control to deliver consistent service excellence.
Smart Service & Maintenance
- Breakdown & Emergency Ticket Handling
- Preventive Maintenance (PM) Scheduling
- Auto-generated PM Reminders
- SLA-based Escalation Workflows
- Complete Service History per Equipment
AMC / CMC Contract Intelligence
- Comprehensive & non-comprehensive AMC management
- Contract coverage rules & exclusions
- Free visit limits & penalty clauses
- Auto-renewal alerts & renewal forecasting
- Contract-wise profitability tracking
Customer & Facility Management
- Hospital / Lab / Clinic Master
- Multi-location Facility Mapping
- Department Mapping (OT, ICU, Pathology, Radiology)
- Contact Persons & Escalation Matrix
- SLA & Contract Visibility
- Asset Ownership History
- Equipment Master (Model, Make, Serial No.)
- Equipment Category (Lab / OT / Imaging)
- Installation Date & Warranty Tracking
- Calibration Due Dates
- Compliance Certificates
- Equipment Usage Hours
- Criticality Level (Life-support / Non-critical)
Customer Portal
- Service Request Logging
- Ticket Status Tracking
- Equipment History View
- AMC Contract Download
- Invoice & Payment Access
- Feedback & Rating
Service Request & Ticket Management
- Breakdown Ticket Logging (Call / App / Portal)
- Preventive Maintenance (PM) Tickets
- Emergency / Critical Tickets
- Priority & SLA Timer
- Escalation Rules
- Ticket History per Equipment
- Root Cause Analysis (RCA)
Preventive Maintenance (PM)
- PM Schedule Planner
- Auto PM Ticket Generation
- Checklist-based PM Execution
- Calibration Verification
- Safety & Compliance Checks
- PM Completion Reports
- PM Compliance Dashboard
Service Execution & Job Card
- Skill-based engineer assignment
- Mobile app with job cards & PM checklists
- GPS-based check-in / check-out
- Fault Diagnosis Details
- Action Taken Notes
- Parts Used Recording
- Pre & Post Service Photos
- Customer Sign-off (Digital)
- Service Completion Certificate
- Offline service execution support
Spare Parts & Inventory Accuracy
- Equipment-to-spare compatibility mapping
- Warehouse & van stock tracking
- Serial / batch traceability
- Min-max & reorder automation
- Spare warranty & claim management
Warranty & Claim Management
- OEM Warranty Tracking
- Spare Warranty Management
- Warranty Claim Requests
- Vendor Claim Follow-ups
- Claim Status & Recovery Report
Billing & Invoicing
- AMC Billing
- Break-Fix Billing
- Visit-based Charges
- Spare Parts Billing
- Labour Charges
- GST / SAC Code Mapping
- Proforma & Tax Invoice
- Credit / Debit Notes
- Credit Tracking & Payment Follow-ups
- Contract-wise Revenue & Margin Analysis
Finance & Accounts
- Receivables & Payables
- Customer Credit Limits
- Payment Follow-ups
- TDS Tracking
- Profitability per Contract
- Expense Tracking (Travel, Food, Stay)
- Cost vs Revenue Analytics
Vendor & OEM Management
- OEM & Vendor Master
- Rate Contracts
- Purchase Orders
- Spare Procurement
- OEM SLA Tracking
- Vendor Performance Rating
Compliance, Quality & Audit Readiness
- NABL / NABH documentation support
- Calibration & safety compliance logs
- Complete audit trail for every service action
- Document repository for manuals & SOPs
Reports & Analytics
- Equipment Downtime Report
- SLA Compliance Report
- Engineer Performance Report
- AMC Renewal Forecast
- Spare Consumption Analysis
- Revenue by Customer / Equipment
- Failure Trend Analysis (AI-Ready)
Document & Knowledge Management
- SOPs & Manuals
- Service Checklists
- Training Videos
- Safety Guidelines
- OEM Documentation
AI-Powered Intelligence
- Predictive equipment failure alerts
- SLA breach prediction
- Spare demand forecasting
- Engineer performance optimization
- Contract renewal & churn prediction
Our Paycable SMS Development Process
Understanding
Gather all the information about your business.
Analysis
Analyze all the data and group them.
Proposal
Provide a fixed-cost proposal for your project.
Recommend/
Development
We recommend the right process to implement Odoo specific to your business.
QA Testing
QA testing, user testing & beta testing.
Go Live
We provide ongoing support & maintenance.
Why Choose In Centre Solutions for AI-Integrated ERP / CRM for Lab & OT equipment Repair & AMC
At In Centre Solutions, we don’t build generic ERP systems and force them into healthcare operations. We design domain-specific, AI-driven platforms built around the real operational challenges of laboratory and OT equipment service providers. Our platform is AI-native by design, embedding intelligence across every layer of service operations where uptime, compliance, and response time are non-negotiable.
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